People

Understand the people. Understand their mindset, preferences, abilities and personas.

Understand what gets the energy flowing and what does not. Understand where their time is going and where it is not.

It takes a little while to understand, but if one uses the science of psychology wisely, the facts emerge, slowly but surely.

Success and failure originates in the minds of the people – whether the consumer or the technologist.

The ‘Mind’ can make or break an Information Technology (IT) project rather easily. The ‘Mind’ may offer assistance or resistance, knowingly or unknowingly.

Some of the ‘Human Factor’ challenges that crop up are :

• Impossible to nail down specifications before the project starts
• Unexplained changes in specifications during a project
• Impossible to get acceptance on delivery
• Unexplained hostility towards change

If the technology partner expects the customer to ‘Play Ball’ according to his (technology partner’s rules) the project will fail.

If the technology partner does not recognize, well in time, factors of assistance or resistance amongst the stakeholders , the project will not succeed.

UXL’s technology practitioners are led by managers who have a good understanding of the ‘Human Factor’ in project management. These managers integrate the ‘Mind’ factor along with the science of software engineering, thus enhancing the chances of success.